Use your $300 Climate Voucher at Hoe Kee Showroom.
From 15 April 2024, HDB households can claim $300 worth of Climate Vouchers to enable them to be more efficient in their use of energy and water. These vouchers are part of the enhanced Climate Friendly Households Programme (CFHP) launched by the National Environment Agency (NEA) and PUB, Singapore’s National Water Agency. The Climate Vouchers can be used to purchase energy-efficient household products, with new additions such as direct current fans, washing machines and water closets. Simply present the voucher and proof of address at our retail stores. (Online purchases are not eligible for climate voucher use).
By switching to more efficient appliances and fittings, households can reduce their energy and/or water consumption, lower their utility bills, reduce greenhouse gas emissions and play their part in slowing down climate change.
*Note: The cashier will separate eligible products from the rest of your purchases to process them as a separate transaction.
Click here to claim your Climate Voucher
What Energy-/Water-Efficient products are eligible?
You can use your Climate Vouchers on these 10 types of products:
What Energy-Efficient products are available at Hoe Kee?
You can find the following eligible energy- and water-efficient household products in our stores:
- Shower fittings (3-tick)
- Basin taps and mixers (3-tick)
- Sink/bib taps and mixers (3-tick)
- Washing machines (4-tick)
- Toilet Bowls (3-tick)
- Direct Current (DC) motor fans
These are the only products eligible for the NEA Voucher. Make sure to check the ratings of the appliances before making your purchase.
The NEA voucher can only be used for in-store purchases and cannot be applied to purchases made through our website or on platforms like Shopee and Lazada.
Why switch to Energy-Efficient appliances?
By switching to more energy-efficient appliances and fittings, you can reduce your energy and/or water consumption, lower your utility bills, reduce greenhouse gas emissions and play a part in slowing down climate change!
How do I claim my Climate Vouchers?
Please note that only one member needs to claim the Climate Vouchers on behalf of the entire household*. You may forward the unique SMS link to share the vouchers with your household* members.
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Visit go.gov.sg/cv-claim and tap on Climate Vouchers.
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Login with Singpass.
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Receive an SMS from RedeemSG or gov.sg which will contain a unique link to your Climate Vouchers.
Please refer to the step-by-step guide on how to claim and spend the $300 Climate Vouchers.
How do I spend my climate voucher at Hoe Kee?
Tap on your unique voucher link from the SMS sent by gov.sg
- Show the cashier any proof of the residential address that was used to claim the vouchers. The address displayed on the voucher should match the address displayed on the proof (e.g.NRIC).
- Choose the voucher amount you want to spend and show the QR code to the cashier for scanning.
Vouchers can only be spent on eligible items.
Note: The cashier will separate eligible products from the rest of your purchases to process them as a separate transaction.
Complete your transaction by making payment on the balance due (if any) with your preferred payment mode.
Terms & Conditions for use of Climate Vouchers
- Climate Vouchers must be used at Hoe Kee showroom In-store Counters.
- Climate Vouchers cannot be used for online purchases (Hoe Kee Website or on platforms like Shopee and Lazada.)
- Climate Vouchers cannot be exchanged for cash or other goods and services.
Can the Climate Vouchers be sold?
The Climate Vouchers cannot be sold. Please refer to the Terms & Conditions of the Climate Vouchers here.
Frequently Asked Questions (FAQ) - Enhanced CFHP
WHO IS ELIGIBLE FOR THE ENHANCED CFHP?
Each HDB household is only entitled to one set of vouchers. To be eligible for the enhanced Climate Vouchers, the following needs to be met:
- You are a Singapore Citizen or Permanent Resident, and
- Your residential address is registered at an HDB flat.
WHAT IF MY PROOF OF ADDRESS DOES NOT MATCH THE ADDRESS SHOWN ON MY VOUCHER?
You will not be able to spend the voucher. In this case, you are advised to call NEA at 6225 5632 or email nea@redeem.gov.sg.
I WILL BE MOVING INTO MY BTO/RE-SALE FLAT SOON. AM I ELIGIBLE FOR THE PROGRAMME?
Yes, all new HDB flat homeowners are eligible for the vouchers during the length of the programme (i.e., before 31 December 2027). You may claim your vouchers once your official registered address for your new flat address has been reflected in Singpass.
IF I WAS ELIGIBLE FOR THE PREVIOUS CFHP, AM I ELIGIBLE TO APPLY FOR ANOTHER SET OF CLIMATE VOUCHERS UNDER THE ENHANCED CFHP?
The previous round of Climate Vouchers expired on 20 March 2024.
Regardless of whether you have redeemed Climate Vouchers under the previous CFHP, all HDB households are eligible for the new Climate Vouchers under the enhanced CFHP. You may claim a new set of vouchers at go.gov.sg/cv-claim. The enhanced Climate Vouchers will be available until 31 December 2027.
WHAT IF I HAVE CHANGED MY ADDRESS AFTER CLAIMING THE CLIMATE VOUCHERS?
If you are able to provide an official email from NEA/PUB acknowledging your situation, our cashier may proceed with your purchase. In this case, you are advised to call NEA at 6225 5632 or email nea@redeem.gov.sg.
I HAVE MULTIPLE CLIMATE VOUCHERS FROM DIFFERENT HOUSEHOLDS. AM I ALLOWED TO COMBINE THESE VOUCHERS FOR A SINGLE PURCHASE?
No. NEA does not allow Climate Vouchers from different households to be combined in a single purchase.
SPENDING YOUR CLIMATE VOUCHERS
DO I HAVE TO SPEND THE FULL VALUE OF THE CLIMATE VOUCHERS (I.E. $300) IN A SINGLE TRANSACTION?
No. Each set of Climate Vouchers comes in multiple denominations ($2, $5, $10, $50) adding up to $300.
You may select the voucher amount you would like to spend. For example, you can spend $30 worth of Climate Vouchers on an eligible basin tap today and use the remaining $270 at a later date on another eligible product.
CAN I USE MY OWN AND SOMEONE ELSE’S CLIMATE VOUCHERS IN A SINGLE TRANSACTION?
Multiple Climate Vouchers across households cannot be combined in a single transaction.
WHAT DOCUMENTS CAN I USE AS PROOF OF ADDRESS WHEN SPENDING THE VOUCHERS?
In accordance with NEA guidelines, a proof of address is required for customers to spend their Climate Vouchers. You can use the following:
- Digital Climate Vouchers: Customer’s proof of residence (via SINGPASS, NRIC, Utility Bills, Bank Statements, or any government official letters) which match the address printed on the voucher.
- Paper Climate Vouchers: Customer’s name (via SINGPASS, NRIC, Utility Bills, Bank Statements, or any government official letters) which match the name printed on the voucher.
CAN I SPEND MY CLIMATE VOUCHERS FOR ONLINE TRANSACTIONS?
The Climate Vouchers are only accepted in-store through physical payment. Climate Vouchers cannot be used for in-app or online transactions.
CAN MY HOUSEHOLD MEMBER (E.G. MY CHILD) SPEND THE CLIMATE VOUCHERS ON MY BEHALF?
Yes. You may share your unique voucher link with your household members, by clicking on “Info & help”, followed by “Share your vouchers”. You can also forward the voucher link SMS from gov.sg to your household members directly. However, please be careful when sharing your unique voucher link with others as anyone with access to the link may be able to spend the vouchers. We seek your understanding that there will be no reinstatement made for vouchers that were shared erroneously.
If your family member lives with you, they can produce their own NRIC or any document showing their HDB residential address to the retail staff at the point of purchase.
If your family member does not live with you, they will have to produce a copy of your personal identification document (showing your HDB address) to the retail assistant at the point of purchase.
CAN I ASK A NON-HOUSEHOLD MEMBER TO USE MY VOUCHERS TO BUY ELIGIBLE ITEMS FOR ME?
Yes, you may authorise a non-household member to buy eligible items for you using your household’s vouchers. However, they will have to bring a copy of your personal identification document showing your HDB address for verification by the participating retailer.
DO I GET CHANGE BACK IN CASH IF THE PURCHASE (E.G. $299) IS LESS THAN THE AMOUNT OF DIGITAL VOUCHERS THAT I WANT TO SPEND (E.G. $300)?
There will be no cash change provided if the purchase amount is less than the voucher amount selected.
DO I NEED A MOBILE DEVICE TO ACCESS THE VOUCHERS ?
Yes, you will need a mobile device with an active mobile data or internet connection plan.
REFUNDS
Can I request for a refund for the product I purchased using the Climate Voucher?
All products purchased with the Climate Vouchers are strictly non-refundable. Please ensure that the products you are purchasing with the Climate Vouchers are suitable for your household before proceeding with the purchase.
Further Enquiries
Should you have further enquiries, please contact us at nea@redeem.gov.sg.