Exchange & Returns Policy

EXCHANGE POLICY

Physical store order:

  • Exchanged items must have tags still on and be returned in original packaging
  • Exchanged items must have no visible signs of wear or use
  • Original receipt must be presented for exchange.
  • Original product is required. Exchanged product(s) must be in its new and original condition, original product packaging attached with its original labels.
  • Product(s) can be exchanged 7 days from the date of purchase if there is manufacturing defect found.
  • All items cannot be refunded / returned
  • HOE KEE HARDWARE PTE LTD reserves the rights to reject any exchange or return that do not fulfill any of the above stated requirements.
  • HOE KEE HARDWARE PTE LTD reserves the right to amend this policy at any time.

Online store order:

  • No exchange and return for ceramic products, seat covers, installed products, bath tub.
  • Product(s) excluding those stated above can be exchanged 7 days from the date of purchase if there is manufacturing defect found only.
  • HOE KEE HARDWARE PTE LTD reserves the rights to reject any exchange or return that do not fulfill any of the above stated requirements.
  • HOE KEE HARDWARE PTE LTD reserves the right to amend this policy at any time.

HOW TO EXCHANGE YOUR PURCHASE

FOR PHYSICAL STORE PURCHASE / ORDER:

Please bring the original item(s) and your invoice to the same HOE KEE HARDWARE store/outlet of purchase and approach the staff to process your exchange.

FOR HOE KEE HARDWARE ONLINE WEBSITE PURCHASE / ORDER:

Please contact us @ +65 8779 5626 for exchange of product

PLEASE NOTE:
This is not a complete listing of possible ways to deal with all possible Returns, Exchanges, Defective Merchandise or Materials scenarios.

As each case is unique and our Managers assess and deal with each one under different circumstances, times, and conditions involving many factors, "We" reserve the right to stipulate that ALL Final Decisions regarding "Returns and Exchanges" are made at their discretion, even if they may seem to contradict any one or more terms or policies stated previously or a prior procedures, even experience, including to refuse - for ANY reason - to accept items for Exchange, Credit, or other benefit.

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