FREQUENTLY ASKED QUESTIONS
When will my items be delivered?
There will be 4 options for you to choose for delivery.
1. Next earliest delivery date (3-5 working days subject to delivery slot availability)*
2. Specific date to be arranged (WhatsApp to confirm 3-5 working days in adv)
3. Date to be confirmed (WhatsApp to confirm 3-5 working days in adv)
4. Self collect (Pending stock availability turnaround time 1-3 working days / WhatsApp us at +65 8779 5626 to arrange pick up on a later date )
| Scenario | Option to choose |
| I have a specific date for items to be delivered | Specific date to be arranged (WhatsApp to confirm 3-5 working days in adv) |
| I do not have a date yet for items to be delivered (tbc) | Date to be confirmed (WhatsApp to confirm 3-5 working days in adv) |
| I need my items ASAP. | Next earliest delivery date (3-5 working days subject to delivery slot availability)* |
| I need my items to be delivered in 2-3 days | Next earliest delivery date (3-5 working days subject to delivery slot availability)* |
| Self Collect at nearest outlet | Self collect (Pending stock availability turnaround time 1-3 working days / WhatsApp us at +65 8779 5626 to arrange pick up on a later date ) |
*WE DO NOT DO DELIVERY ON SUNDAY & PUBLIC HOLIDAY*
For delivery arrangements for orders made through this website, Kindly WhatsApp us @ +65 8779 5626 (WhatApp)
Warranty Information
Register your products on the individual brand's online website.
What are the operating hours?
| Branch | Location | Operating Hours | Telephone |
| MAIN SHOWROOM | 8, Genting Road, The Blue Building Singapore 349472 |
Daily From 10 AM - 6 PM (Including Public Holidays) |
Tel: 6296 6827 Fax: 6296 1911 |
|
IMM SHOWROOM |
2, Jurong East St 21 #03-08 IMM Building Singapore 609601 |
Daily From 11 AM - 9 PM (including Public Holidays) |
Tel: 6563 5088 |
| HOE KEE SUPERSTORE | 1, Jalan Berseh #01-09 to #01-11 New World Centre Singapore 209037 |
Daily From 10 AM - 7 PM (including Public Holidays) |
Tel: 6392 9909 |
| TANJONG KATONG SHOWROOM | No. 845 Geylang Road #01-38/#01-02 Tanjong Katong Complex Singapore 400845 |
Mon - Fri: 12 PM - 9 PM Saturday: 11 AM - 9 PM Sun & PH: 10 AM - 8 PM |
Tel: 6745 7055/6846 0889 |
| KAKI BUKIT SHOWROOM | 1, Kaki Bukit Place Singapore 416179 |
Mon - Sat: 9 AM - 6 PM Sun & PH: 10 AM - 6 PM |
Tel: 6745 3839 |
What are the Exchange & Return Policy?
Click here for our Exchange & Returns policy !
What must I bring along for self-collection in-store?
Bring along a screenshot of your online order invoice. Goods will not be handed over without proof of invoice.
What if I decide to change my delivery date ?
Delivery dates are to be informed minimum 3 days in advance.
Kindly WharsApp us @ +65 8779 5626
What time will my items be delivered?
After your order is confirmed, we will contact you to confirm delivery timing and date.
How do I make payment online ?
- CREDIT CARD (VISA/MASTERCARD)
- PAYNOW
- Log into your internet banking (Regardless of bank)
- Under Bank Transfer, choose paynow.
- key in our Company Unique Entity Number (UEN)
- UEN = 198502580D (On the top right hand corner of the invoice)
- After keying in our UEN, Click on HOE KEE HARDWARE PTE LTD
- Key in the amount and click PAYNOW !
- Take a screenshot of the SUCCESSFUL payment page and send it to us to verify
*If you are paying via Paynow, we will send you an email to proceed with payment. Followed by a verification email*
Paynow Payment Process:
1. Check out your cart
2. You will recieve a confirmation email with paynow instructions.
3. Make payment by 1 working day
4. Screenshot and whatsapp us @ +65 8779 5626
Who should I contact about my order?
For orders made through this website, Kindly contact us at 8779 5626 (WhatsApp) between 10 am to 5.30 pm.
For orders made through Hoe Kee Hardware store, kindly contact the respective outlets during store operating hours.
What if I want to change delivery information?
If you would like to change delivery address / date / phone number, kindly contact us at +65 8779 5626 (WhatsApp) latest 3 days before the scheduled delivery date.
For Hoe Kee Store orders, kindly contact the stores that you bought from. Click here for contact numbers.
What happens when I'm not at home during delivery?
For in-house delivery, driver will give a call half an hour before reaching. If there is no answer, we will proceed with the delivery. However, Someone needs to be there for collection. In the event where there is no one to recieve the items, we will rearrange the delivery and additional $35 will be charged.
For third-party delivery (Ninja Van), you will receive a message from them on the delivery day. You are to liase with them separately.
Can I request for a specific delivery time?
No, customers are not allowed to request for specific time. We will provide you the estimated delivery timing. Driver will contact you 30 mins before reaching.
Installation Information
WHO IS HOE KEE'S INSTALLER?
We engage 3rd Party Installation.
WHAT ARE YOUR INSTALLATION CHARGES?
Refer to individual product page under "INSTALL SERVICE"
*WE DO NOT DO INSTALLATION FOR PRODUCTS WITHOUT INSTALL SERVICE OPTION*
ARE INSTALLATION CHARGES INCLUDED IN THE PRODUCT PRICE?
No, installation charges are not included in the product price unless stated otherwise.
We engage a third-party installation service provider, and the installation charges vary according to market rates.
Any additional alterations required will incur extra charges.
WHAT IF INSTALLATION WAS NOT DONE PROPERLY?
For orders made in physical stores:
Contact the branch you bought from & assistant will be provided.
For orders made through this website:
Please contact us @ +65 8779 5626
* Any installation request is a direct contract between Customer and the third paty installer. Hoe Kee Hardware is not liable for any potential liabilities arising out of work rendered. *
* Note: If you are under going a renovation ( new intallation ), it is advisable to engage your contractor to install the products. Third party installation service is frequently required only for adhoc replacements.*
* Prices are estimated by Third Party Installer and according to market rates. *
Do you do delivery on Sunday and Public Holidays?
No. We do not do delivery on Sunday and Public holidays. For orders placed on Sunday or Public Holiday, your delivery will be extended by an additional 1-3 working days.
How long can I have my orders be under TBC?
Orders under TBC is valid for 6 months. However, we cannot ensure that the model is still available. In the event where product is obsolete / out of stock during arrangement of delivery, we will inform you and recommend an alternative model.
If you need a date extention due to unforseen circumstances, kindly contact us at
Hoe Kee Online store: +65 8779 5626.
Hoe Kee Physical store: Kindly contact the stores you ordered from during operating hours.
Click here for store contact number and operating hours.
*It will be case-by-case basis.
Which part of Singapore do you not deliver or have additional charges ?
Sentosa Area - Additional $50
Changi Airport - Additional $35
Tuas Area - Additional $35
Do you deliver to inaccessible area ?
We will deliver products on the first floor living room. If your item(s) needs to be delivered via staircase, an additional charge will apply. Kindly contact us at +65 8779 5626 to know more !
Do you offer self-collection services ?
Yes we do ! On the checkout page, you will be given the option to choose the shipping methods. You may collect your orders only at No 8 Genting Road (Hoe Kee Main Showroom & Warehouse) .
You may self-collect from Monday to Sunday:
Please contact us at +65 8779 5626 (Whatsapp) 3 days before collecting so that we can prepare your orders.
** Pending stock availability turnaround time 1-3 days
How do I choose my product?
What are the payment mode available if I wish to purchase from Hoe Kee physical stores?
- Cash
- NETS
- Credit Card (Visa/MasterCard/GrabPay Card)
- PayLah!