There will be 4 options for you to choose for delivery.
1. Next earliest delivery date (3-5 working days subject to delivery slot availability)*
2. Specific date to be arranged (call to confirm 3-5 working days in adv)
3. Date to be confirmed (call to confirm 3-5 working days in adv)
4. Self collect (Pending stock availability turnaround time 1-3 working days / contact us at +65 8779 5626 to arrange pick up on a later date )
|Scenario||Option to choose|
|I have a specific date for items to be delivered||Specific date to be arranged (call to confirm 3-5 working days in adv)|
|I do not have a date yet for items to be delivered (tbc)||Date to be confirmed (call to confirm 3-5 working days in adv)|
|I need my items ASAP.||Next earliest delivery date (3-5 working days subject to delivery slot availability)*|
|I need my items to be delivered in 2-3 days||Next earliest delivery date (3-5 working days subject to delivery slot availability)*|
|Self Collect at nearest outlet||Self collect (Pending stock availability turnaround time 1-3 working days / contact us at +65 8779 5626 to arrange pick up on a later date )|
*WE DO NOT DO DELIVERY ON SUNDAY & PUBLIC HOLIDAY*
For delivery arrangements, Kindly contact us @ +65 8779 5626 (WhatApp)
Register your products on the individual brand's online website.
|MAIN SHOWROOM||8, Genting Road, The Blue Building
|Daily From 10 AM - 6 PM
(Including Public Holidays)
|Tel: 6296 6827
Fax: 6296 1911
|2, Jurong East St 21 #03-08
|Daily From 11 AM - 9 PM
(including Public Holidays)
|Tel: 6563 5088|
|HOE KEE SUPERSTORE||1, Jalan Berseh #01-09 to #01-11
New World Centre
|Daily From 10 AM - 7 PM
(including Public Holidays)
|Tel: 6392 9909|
|TANJONG KATONG SHOWROOM||No. 845 Geylang Road #01-38/#01-02
Tanjong Katong Complex
|Mon - Fri: 12 PM - 9 PM
Saturday: 11 AM - 9 PM
Sun & PH: 10 AM - 8 PM
|Tel: 6745 7055/6846 0889|
|KAKI BUKIT SHOWROOM||1, Kaki Bukit Place
|Mon - Sat: 9 AM - 6 PM
Sun & PH: 10 AM - 6 PM
|Tel: 6745 3839|
Click here for our Exchange & Returns policy !
Bring along a screenshot of your online order invoice. Goods will not be handed over without proof of invoice.
Delivery dates are to be informed minimum 3 days in advance.
Kindly contact us @ +65 8779 5626 (WhatsApp)
After your order is confirmed, we will contact you to confirm delivery timing and date.
*If you are paying via Paynow, we will send you an email to proceed with payment. Followed by a verification email*
Paynow Payment Process:
1. Check out your cart
2. You will recieve a confirmation email with paynow instructions.
3. Make payment by 1 working day
4. Screenshot and whatsapp us @ +65 8779 5626
For orders made through this website, Kindly contact us at 8779 5626 (WhatsApp) between 10 am to 5.30 pm.
For orders made through Hoe Kee Hardware store, kindly contact the respective outlets during store operating hours.
For in-house delivery, driver will give a call half an hour before reaching. If there is no answer, we will proceed with the delivery. However, Someone needs to be there for collection. In the event where there is no one to recieve the items, we will rearrange the delivery and additional $35 will be charged.
For third-party delivery (Ninja Van), you will receive a message from them on the delivery day. You are to liase with them separately.
No, customers are not allowed to request for specific time. We will provide you the estimated delivery timing. Driver will contact you 30 mins before reaching.
WHO IS HOE KEE'S INSTALLER?
We engage 3rd Party Installation.
WHAT ARE YOUR INSTALLATION CHARGES?
Refer to individual product page under "INSTALL SERVICE"
*WE DO NOT DO INSTALLATION FOR PRODUCTS WITHOUT INSTALL SERVICE OPTION*
WHAT IF INSTALLATION WAS NOT DONE PROPERLY?
For orders made in physical stores:
Contact the branch you bought from & assistant will be provided.
For orders made through this website:
Please contact us @ +65 8779 5626
* Any installation request is a direct contract between Customer and the third paty installer. Hoe Kee Hardware is not liable for any potential liabilities arising out of work rendered. *
* Note: If you are under going a renovation ( new intallation ), it is advisable to engage your contractor to install the products. Third party installation service is frequently required only for adhoc replacements.*
* Prices are estimated by Third Party Installer and according to market rates. *
No. We do not do delivery on Sunday and Public holidays. For orders placed on Sunday or Public Holiday, your delivery will be extended by an additional 1-3 working days.
Orders under TBC is valid for 6 months. However, we cannot ensure that the model is still available. In the event where product is obsolete / out of stock during arrangement of delivery, we will inform you and recommend an alternative model.
If you need a date extention due to unforseen circumstances, kindly contact us at
Hoe Kee Online store: +65 8779 5626.
Hoe Kee Physical store: Kindly contact the stores you ordered from during operating hours.
*It will be case-by-case basis.
We will deliver products on the first floor living room. If your item(s) needs to be delivered via staircase, an additional charge will apply. Kindly contact us at +65 8779 5626 to know more !
Yes we do ! On the checkout page, you will be given the option to choose the shipping methods. You may collect your orders at any of our 5 outlets.
You may self-collect from Monday to Sunday:
Please contact us at +65 8779 5626 (Whatsapp) 3 days before collecting so that we can prepare your orders.
** Pending stock availability turnaround time 1-3 days